Why Can't I Connect to My Proxy?
Last updated: 2026-09-07 09:58:31
If you cannot connect to your UtaProxy proxy, the issue may be caused by incorrect settings, network problems, or account-related issues. Try the following solutions:
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Check your proxy settings
Make sure your proxy information is entered correctly, including:
- Proxy Host/IP address
- Port number
- Username and Password (if authentication is required)
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Verify your proxy status
Log in to your UtaProxy Dashboard and confirm that your proxy plan is active and available.
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Check your internet connection
Make sure your device has a stable internet connection and try accessing other websites without the proxy enabled.
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Confirm your IP access settings
If you use IP whitelist authentication, make sure your current IP address has been added to your allowed list.
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Test with another application or device
Try configuring the proxy in another browser, tool, or device to check whether the issue is related to your current setup.
If the problem continues, please contact the UtaProxy support team and provide:
- Your account information
- Proxy details (without sharing your password)
- Error messages or screenshots
Our team will help you identify and resolve the connection issue.
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