What Should I Do If I Was Charged but My Plan Is Not Available?
Last updated: 2026-09-07 10:51:41
If your payment has been completed but your plan is not activated or available in your UtaProxy account, please follow these steps:
Check your Dashboard
Log in to your UtaProxy Dashboard and refresh the page to confirm whether your plan has been updated.
Wait a few minutes
Sometimes payments may take a short time to be processed and synced with your account.
Check your payment status
Make sure the payment was successfully completed and not pending or declined.
Contact UtaProxy Support
If your plan is still unavailable after payment confirmation, please contact our support team and provide:
- Your account email
- Payment receipt or transaction ID
- Payment time and amount
- Any related error messages
Our team will check the payment status and help activate your plan as soon as possible.
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