What Do Common Proxy Error Codes Mean?
Last updated: 2026-09-04 16:04:37
Rotating Residential Proxies
| Error Description | Explanation |
|---|---|
| Invalid whitelist, incorrect or invalid username/password. | This error indicates that the authentication information is missing or incorrect. Solutions: 1. Make sure the username and password match the Username:Password credentials shown in your Dashboard. 2. If you use IP Whitelist authentication, confirm that your current IP address is the same as the whitelisted IP configured in your Dashboard. |
| No available data | Your account does not have enough available data. Please add more data to continue using the proxy service. |
| Account abnormal | Please contact our Customer Support team for assistance. |
| Server abnormal | Please contact our Customer Support team for assistance. |
| Geo-blocked | Due to regional policy restrictions, we do not actively provide proxy services for users connecting from Mainland China IP addresses. |
| Invalid request parameters | The proxy request contains incorrect parameters, such as an incorrect Proxy Host, Port, Username, or Password. |
| No available IP in the selected city | The selected city currently has no available IPs. Please choose another city and try again. |
Static Residential Proxies
| Error Description | Explanation |
|---|---|
| Missing username or password | Please enter the correct username and password to complete authentication. |
| Geo-blocked | Due to regional policy restrictions, we do not actively provide proxy services for users connecting from Mainland China IP addresses. |
| Unable to fetch data | Please contact our Customer Support team for further assistance. |
| No available plan | Your current plan is unavailable. Please renew your plan or purchase a new one. |
| Inactive or expired IPs | The assigned IPs are no longer active or have expired. Please renew your plan or place a new order. |
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